HVS TRAINING
Security & First aid training at it's best!!
Conflict Management course syllabus
Duration
The course is 1 or 2 Days long
Attendance
The course is limited to 12 candidates
Title
CITY AND GUILDS 1884 CONFLICT MANAGEMENT (LEVEL 2)
Aim (areas covered)
Outcome 1. Assess and reduce the risk of violence in the work environment
Outcome 2. Identify behaviour that indicates an escalation towards violence and take appropriate measures to avoid or calm and defuse the situation
Outcome 3. Identify post incident support and report the circumstances to provide information for personal and organisation learning
First Outcome
The first outcome is concerned with the assessment of risk from violence both proactively, in examining the environment of the role and preparing for foreseeable risks, and dynamically, in assessing and
monitoring risks as they unfold within an incident.
Second Outcome
The second outcome moves to providing an awareness of the way in which people respond to frustration and anger and the practical ways in which the learner can avoid or defuse and calm a potentially violent
situation.
Third Outcome
The third outcome is concerned with support for the victim, reporting and recording the incident and providing individual and organisational learning from it. The aim is to develop the learnerâ€s
knowledge and skills so they can assess their work environment and reduce the risk of being subjected to violence, deal effectively with conflict and aggression and learn from an incident of work related
violence.
Connections with other awards
The content of the Level 2 Certificate in Conflict Management is linked to the knowledge and understanding requirements of the SIA (Security Industry Authority) specification for Security Guarding and the
City & Guilds Level 2 NVQ in Providing Security Services. The qualification also maps to the essential knowledge and understanding of units within the Managing Work Place Violence National Occupational
Standards (ENTO).
Course Requirments
Although there is no course requirement a good level of written and spoken english is a must!
Assessment methods
Delegates will be continually assessed by their tutor throughout the course. At the end of the course delegates will be assessed by means of a synoptic multiple-choice knowledge test covering the underpinning knowledge.
Resources required
None all resouces for the course are supplied by us (however you are welcome to bring you favourite pen or laptop)